BIG FAQ
Welcome to our FAQ page, where you can find answers to the most commonly asked questions about our company, products/services, policies, and more
Returns
Shipping
10% Pledge
RETURNS
Made To Order
At Tenth Element by OMNICOLOS, we craft pieces as intentional as the people who wear them. Because our products are made-to-order, each item is uniquely yours—created with purpose, passion, and precision. These policies apply to all Tenth Element products, including our current and future collections.
All Sales Final ⚠️
Every Tenth Element piece is custom-crafted on demand just for you, embracing the spirit of slow fashion and sustainability. Therefore, we do not accept returns or exchanges.
Damaged or Defective Items
We stand by our commitment to quality. If your item arrives damaged or has a manufacturing defect, please reach out within 7 days of receiving your order. Share photos or videos clearly showing the issue, and we promise to make it right—whether through repair, replacement, or refund.
Contact Info for Damaged Items
Email us at [Your Email Address] with your order details and visuals of the concern, and we'll swiftly take care of the rest.
SHIPPING
Slow Fashion
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Shipping Costs:
Shipping costs are calculated directly at checkout, based on your location and selected delivery method. No hidden surprises—just transparent, straightforward shipping.
10% PLEDGE
Fashion 4 Social Impact
FASHION 4 SOCIAL IMPACT 10% of our fashion profits will go towards nonprofit Youth Wellness Media initiatives to empower underserved communities of color
